Refund policy

Return and Refund Policy

Thank you for shopping at Havenforge. We strive to provide high-quality products and a positive shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms below.

1. Return Eligibility
You may request a return within 30 days from the date you receive your order. To qualify for a return:
- The item must be unused, unwashed, and in the same condition as when you received it.
- The item must be in its original packaging, where applicable.
- Proof of purchase, such as an order confirmation or receipt, may be required.

2. Refund Process
If we accept your return, we will initiate a refund to your original payment method. Refunds will be processed within a reasonable time after we receive and inspect the returned item. Please note that refund timing may vary depending on your payment provider and financial institution.

3. Return Shipping Costs
Unless the item arrived damaged, defective, materially different from the description, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for returns.

4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially not as described, please contact us promptly within 14 days of delivery. You must provide clear photos or video evidence of the issue, along with your order number. We will review your claim and determine whether a refund, replacement, or store credit is appropriate.

5. Exchanges
We do not currently offer direct exchanges. If you require a different item, please return the eligible original item and place a new order.

6. Non-Returnable Items
The following items are generally not eligible for return:
- Customized, personalized, or made-to-order products;
- Perishable goods;
- Items marked as final sale, clearance, or non-returnable;
- Gift cards;
- Items that have been damaged through misuse, accident, neglect, or normal wear and tear after delivery.

7. Partial Refunds and Store Credit
In some cases, we may offer a partial refund or store credit instead of a full refund. This may apply if the item shows signs of use, is missing original packaging, or is returned outside the standard return window at our discretion.

8. Contact Us
If you have questions about this Return and Refund Policy, please contact us through the contact information provided on our website. We will respond to your inquiry as soon as reasonably possible.