Shipping policy

Shipping Policy

Thank you for shopping at HavenForge, accessible via havenforge.shop.

1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. We will send you an order confirmation and tracking information once your order has shipped.

2. Shipping Destinations
We currently ship to most countries and regions served by our selected carriers. If you are unable to select your country or region during checkout, please contact us through our website contact form before placing your order.

3. Shipping Costs
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping offers, if any, will be clearly displayed on the product page, cart, or checkout page. Applicable taxes and customs fees are not included in the product price or shipping cost and are the customer’s responsibility.

4. Delivery Time
Estimated delivery times are provided at checkout and may vary depending on the destination, carrier, customs clearance, and local postal conditions. While we aim to deliver within the estimated timeframe, we do not guarantee exact delivery dates.

5. International Shipping
International orders may be subject to import duties, taxes, customs inspections, or handling fees. These charges are determined by the destination country and are the sole responsibility of the customer. We have no control over customs processing times or additional fees.

6. Order Tracking
Once your order has shipped, you will receive a tracking number and instructions to track your package through the carrier’s website. If you do not receive tracking information within 5 business days after payment, please contact us through our website contact form.

7. Lost, Damaged, or Stolen Packages
If your package arrives damaged, please contact us within 14 days of delivery with clear photos of the damaged packaging and contents. If your package is lost or shows unusual delivery status, please notify us immediately so we can assist you with a carrier investigation. We will review each case fairly and determine the appropriate resolution.

8. Address Accuracy
You are responsible for providing an accurate and complete shipping address at checkout. We are not liable for orders delayed or lost due to incorrect address information provided by the customer. If you need to change your shipping address, please contact us as soon as possible before the order has shipped.

9. Delivery Attempts
If delivery is unsuccessful due to missed delivery attempts, incorrect address, or customer refusal, the package may be returned to us. In such cases, the customer may be responsible for additional return shipping and handling fees before a reshipment or refund can be processed.

10. Contact Us
If you have questions about shipping, tracking, or delivery, please use the contact form available on our website. We will respond to your inquiry as soon as reasonably possible.